CBN ends free withdrawals for customers using other banks’ ATMs

The Central Bank of Nigeria (CBN) has announced that charges will now apply anytime customers use the Automated Teller Machines (ATMs) of other banks.

In a circular available on the official website of CBN, the apex bank’s acting Director of Financial Policy and Regulation Department, John Onojah stated thus:

The three free monthly withdrawals allowed for remote-on-us (other bank’s customers/not-on-us consumers) in Nigeria under Section 10.6.2 of the Guide shall no longer apply,”

This review is expected to accelerate the deployment of ATMs and ensure that appropriate charges are applied by financial institutions to consumers of the service”

Banks and other financial institutions have been directed to apply the following charges with effect from March 1, 2025.

Customers withdrawing at the ATMs of their banks and financial institutions won’t be charged, customers withdrawing from the ATM of other banks would now be charged N100 per every N20,000.

The CBN said for off-site ATMs — automated teller machines not on a bank’s premises – like those at shopping malls, eateries and other public places — a surcharge of not more than N500 per every N20,000 will apply in addition to the statutory N100 fee for withdrawals by customers of other banks’ ATMs.

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