Zenith Bank launches ‘ZIVA’ to enhance customer service

Zenith Bank Plc has introduced ZIVA (Zenith Intelligent Virtual Assistant), an Artificial Intelligence powered Chatbot on WhatsApp to enables customers to perform financial transactions and enjoy real-time customer service from their mobile phones.

Customers can enroll by simply adding the bank’s verified WhatsApp mobile number 07040004422 on their mobile devices, agree to the legal terms of use and then initiate a conversation.

The product provides the convenience for the bank’s customers to interact and transact on a 24-hour basis on the encrypted WhatsApp platform.

With this capability to respond to chats/queries anchored on the existing WhatsApp platform, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime.

They will also be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, among other banking services.

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