Wema Bank Plc has launched a self-service platform called Phygital Branch, which combines the best aspects of traditional and digital banking in all its branches nationwide.
Commenting at the launch of the new innovation, Mabel Adeteye, Head of Brand and Marketing Communications of Wema Bank Plc, stated thus:
“Phygital is the result of Wema Bank’s recognition that a segment of our customers still enjoys the physical experience of traditional banking but without potential hassles such as queues that can diminish the experience”.
“Phygital tablets grants our customers the seamless in-branch experience they desire by reducing the amount of time spent in the branch and eliminating long queues.”
On the Phygital tablet, customers could perform a range of financial services on their individual accounts such as checking account balances, transferring funds, upgrading, or reactivating accounts, updating account information, generating statements of account, letters of reference and non-indebtedness, among others without speaking to a customer representative or filling a form.