The Central Bank of Nigeria (CBN) has disclosed the duration period under which Deposit Money Banks (DMBs) should resolve different transaction issues lodged by their customers.
The apex bank also advised customers to revert back to the CBN if their complaints were unresolved.
In a series of tweets on Friday, CBN noted that customers must insist on getting the Consumer Complaint Management System (CCMS) which would be used to track the complaints.
It stated, “If you make a complaint to your bank, insist on getting the Consumer Complaint Management System (CCMS) tracking number from your bank after lodging a complaint to enable the Central Bank of Nigeria do a follow up.
“If you make a complaint to your bank on card related and funds Transfer issues, allow 72 hours for resolution after which you can contact the CBN.
“If you make a complaint to your bank on Account management issues, allow 14 days for resolution, after which you can contact the CBN.
“If you make a complaint to your bank on Excess Charges, allow 30 days for resolution, after which you can contact the CBN.